We’ll tell you what to do if your PUBG Mobile account has been hacked or stolen. On this page, you will find a step-by-step account recovery guide that will help.
What to do if your PUBG Mobile account has been stolen or hacked?
Restore access to the stolen social network
Try logging into the social network your account is tied to. Most likely, hackers have stolen your password. Therefore, it is crucial to change it as soon as possible. After that, you need to visit the social network settings and select the option to log out of all devices.
If you have lost access to the social network, try to restore the password via email or phone. However, if hackers have already managed to change them, and you can’t recover your password this way, use the password recovery form. Or contact the social network support team. These steps will help you regain access to your account. Be prepared that you might need to go through verification to confirm the ownership of the account.t.
Log out of all devices in-game
Once you’ve regained access to the social network, log in to PUBG Mobile. Now open the Settings section and scroll down the list of options. Click on the Exit button.
Select the Log out of all devices option. Click on the yellow OK button. Doing so will deprive hackers of the ability to continue playing on your account.
Fix the cause
But that’s not all. It would be best if you fixed the reason why you got hacked. There are several options here. You may have entered your login details on the fraudster’s website. So be careful in the future and don’t use the data on dubious resources. You might have used too simple a password. Therefore, set complex passwords with upper and lower case letters, numbers, and symbols.
Set up two-step authentication
Additionally, set up two-step authentication to your Email, social network, and game account. Then, you’ll need additional confirmation via your phone to log into your account. Even if hackers discover your password, they still won’t be able to log into your account because they need access to your phone.
If you have a more complicated situation and can’t restore access, contact the PUBG Mobile support team. Describe your issue in detail. Also, don’t forget to specify your in-game nickname and the numeric ID of your character. To contact the developers, use the following:
- Reddit.PUBG Mobile has an official Subreddit where you can find the game’s support team.
- Discord Server. There are representatives of the game’s support team on the server.
- Email. The official Email of the developers – PUBGMOBILE_CS@tencentgames.com